Root account locked

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tigroux06
Posts: 4
Joined: Wed Jul 02, 2014 4:14 pm

Disabled root user

Postby tigroux06 » Wed Jul 02, 2014 4:15 pm

Hello,

I made a mistake and I unfortunatly disabled my root user.
How can I undo this.

Regards

tigroux06
Posts: 4
Joined: Wed Jul 02, 2014 4:14 pm

Root account locked

Postby tigroux06 » Wed Jul 02, 2014 4:19 pm

Hello,

I made a mistake and I unfortunately locked my root account.
How can I undo this.

Thanks
Regards

User avatar
Artem
eTraxis Support
Posts: 227
Joined: Mon Sep 15, 2008 2:51 am
Location: Auckland, New Zealand
Contact:

Re: Root account locked

Postby Artem » Thu Jul 03, 2014 11:42 am

Hello,

It's locked in case of 3 unsuccessful attempts to login, and unlocked automatically in 30 minutes. It should be fine now, could you please try again and let me know?
Best regards,
Artem

tigroux06
Posts: 4
Joined: Wed Jul 02, 2014 4:14 pm

Re: Root account locked

Postby tigroux06 » Thu Jul 03, 2014 12:05 pm

No,
In fact I really click disable in my administration mode

User avatar
Artem
eTraxis Support
Posts: 227
Joined: Mon Sep 15, 2008 2:51 am
Location: Auckland, New Zealand
Contact:

Re: Root account locked

Postby Artem » Thu Jul 03, 2014 8:48 pm

Do you have an access to the database? If yes, then just modify contents of the "tbl_accounts" for the "root" account, setting "0" in "is_disabled" field.
Best regards,
Artem

tigroux06
Posts: 4
Joined: Wed Jul 02, 2014 4:14 pm

Re: Root account locked

Postby tigroux06 » Wed Jul 09, 2014 11:40 am

No, it's on eTraxis server :(

User avatar
Artem
eTraxis Support
Posts: 227
Joined: Mon Sep 15, 2008 2:51 am
Location: Auckland, New Zealand
Contact:

Re: Root account locked

Postby Artem » Wed Jul 09, 2014 9:47 pm

Sorry, there more than 100 subdomains there, and I can't find any account associated with the email you use on this forum.
Could you please let me know the subdomain name - I will unlock the "root" user there for you.
Best regards,
Artem


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