Filter creation

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jjeffman
Posts: 91
Joined: Thu Dec 08, 2011 1:05 pm
Location: Porto Alegre, Brazil

Filter creation

Postby jjeffman » Mon Dec 21, 2015 6:12 pm

Hello Artem,

I need to create a view to group records according to other attributes than the ones existent on the Filter form.

I have a global group which some users belong to it and would like to filter the tickets which the author belongs to the global group and are still waiting for a solution, for example.

Is it possible?

Thank you very much.
Best regards.

Jayme Jeffman

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Artem
eTraxis Support
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Location: Auckland, New Zealand
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Re: Filter creation

Postby Artem » Thu Dec 24, 2015 5:12 am

Hello Jayme,

Not exactly in the way you described.

Yes, you can create view which will filter tickets waiting for a solution.

No, there is no way to filter tickets depending on what group does a ticket's author belong. But you can specify particular people in the filter, so you will see tickets created by these people only.

Please check the screenshot below, where I did the following:
  1. Clicked "New filter".
  2. Chose required project.
  3. Chose required template.
Now I can:
  • Select necessary states in the "States" list to see tickets which are in particular states only.
  • Select necessary authors in the "Show only created by" list.
filter.png
filter.png (57.03 KiB) Viewed 507 times
After I have such filter created, I can use it in any view I want.
Best regards,
Artem

User avatar
jjeffman
Posts: 91
Joined: Thu Dec 08, 2011 1:05 pm
Location: Porto Alegre, Brazil

Re: Filter creation

Postby jjeffman » Thu Dec 24, 2015 12:39 pm

Thank you very much for answering me.

It is a pity Etraxis do not implement groups as part of their filters, it might be a good feature request.

Thank you very much.
Best regards.

Jayme Jeffman


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