Closure time

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jjeffman
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Location: Porto Alegre, Brazil

Closure time

Postby jjeffman » Wed Feb 24, 2016 6:57 pm

Hello Artem,

Every final state of a template should set the closure time of the record when assumed, is that right? It seems it is not happening in some of my templates.

Thank you very much.
Best regards.

Jayme Jeffman

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Artem
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Re: Closure time

Postby Artem » Sat Feb 27, 2016 11:57 pm

Hello Jayme,

When a record is moved to a final state, the timestamp of this event is saved in the record as "closing time".
Best regards,
Artem

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jjeffman
Posts: 91
Joined: Thu Dec 08, 2011 1:05 pm
Location: Porto Alegre, Brazil

Re: Closure time

Postby jjeffman » Thu Mar 03, 2016 2:35 pm

Thank you very much Artem.

I will check the closing time values next time I make a state change. It seems that some records which are at final states have closing time set to NULL. Of course it might be problems due to bad template definitions at the time the state was changed.
Best regards.

Jayme Jeffman


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